To confirm whether your VAIO is affected by this issue.

Model names
Please refer to the table below for the list of affected models.
VPCSB17GG/B
VPCSB17GG/S
VPCSB18GG/B
VPCSB18GG/S
VPCSB19GG/B
How to confirm an affected model
Please confirm whether your VAIO is affected or not.
CautionThere are some exceptions depending on the serial number.
There are two ways to check whether your VAIO is included in the affected list.
1. Check on the system information screen. Please refer to the link below for more details.
The way of a check of a serial number from VAIO Control Center.
Note: Item marked in red box(left box) is the 8-digit Product Code and item marked in blue box(right box) is the 7-digit Serial Number
2. Check the label attached at the back of your VAIO. Please refer to the link below for more details.
The way of a check of the serial number from the label.
Note: Item marked in red box(left box) is the 8-digit Product Code and item marked in blue box(right box) is the 7-digit Serial Number

  • 1.

  • Please type in your eight-digit Product Code in the boxes below
  • 2.

  • Please type in your seven-digit Serial Number in the boxes below
Please push submit button if Product Code and Serial Number input finishes.