To confirm whether your VAIO is affected by HDD issue

Model names
A part of desktop types and extension line products are affected. Notebook models are "NOT" affected. Please refer to the table below for the list of affected models.
Model Name Product Code
VGC-LV17G 28280870
VGC-LN15T 28280874
VGX-TP3G/B 28282473
VGX-TP3G/W 28282470
VGX-TP3T/B 28282474
VGX-TP3L/B 28282475
How to confirm an affected model
Please confirm whether your VAIO is affected or not.
CautionThere are some exceptions depending on the serial number.
There are two ways to check whether your VAIO is included in the affected list.
1. Check on the system information screen. Please refer to the link below for more details.
The way of a check of a serial number from VAIO Control Center.
Note: Item marked in red box(left box) is the 8-digit Product Code and item marked in blue box(right box) is the 7-digit Serial Number
2. Check the label attached at the back of your VAIO. Please refer to the link below for more details.
The way of a check of the serial number from the label.
Note: Item marked in red box(left box) is the 8-digit Product Code and item marked in blue box(right box) is the 7-digit Serial Number


  • 1.

  • Please type in your eight-digit Product Code in the boxes below
  • 2.

  • Please type in your seven-digit Serial Number in the boxes below
Please push submit button if Product Code and Serial Number input finishes.